Terms and Conditions

Last Updated: 25 Jan, 2026

Welcome to LAHAB. By accessing or using our website, mobile applications (Android & iOS), or any related services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. About LAHAB

LAHAB is a food ordering and delivery platform offering handmade, freshly prepared food items. Our products are prepared by human chefs, not machines, ensuring authentic taste and quality.

2. Eligibility

You must be at least 18 years old or have permission from a legal guardian to use our services.

3. User Account

• Users may be required to create an account using phone number, email, or social login.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any activity performed through your account is your responsibility.

4. Orders & Food Preparation Disclaimer (IMPORTANT)

All LAHAB food items are handmade and freshly prepared.

Therefore:

• Size, shape, color, garnish, presentation, and appearance of food items may slightly differ from images shown on the app or website.
• Food images are for representation purposes only.
• Such variations do not indicate poor quality or incorrect delivery.

By placing an order, you acknowledge and accept this natural variation.

5. Pricing & Payment

• Prices are displayed in Bangladeshi Taka (BDT) unless stated otherwise.
• Prices may change without prior notice.
• Payment may be completed via cash on delivery, digital wallets, cards, or other approved methods.

6. Delivery & GPS Usage

• We use GPS/location access to:

          => Identify delivery location

          => Track delivery progress

          => Improve delivery accuracy

• Delivery time is an estimate and may vary due to traffic, weather, or operational reasons.

7. Notifications & Communications

By using LAHAB, you agree to receive:

• Order status notifications
• Delivery updates
• Promotional offers
• Occasion-based greetings (Birthday, Anniversary, etc.)

You may opt out of promotional notifications at any time from app settings.

8. Product Representation & Handmade Food Disclaimer

All food items offered by LAHAB are freshly prepared and handmade. As a result, slight variations in size, shape, color, presentation, or appearance may occur compared to images displayed on the app or website.

Product images are provided for reference purposes only. Differences caused by natural ingredients, cooking methods, lighting conditions, or presentation style do not indicate a defect or quality issue.

LAHAB ensures that all food items are prepared with care, hygiene, and consistent taste standards.

9. Cancellation Policy

• Orders once confirmed and prepared may not be cancellable.
• If cancellation is possible, it will be decided case-by-case.

10. Promotions & Offers

• Offers are time-bound and subject to change.
• LAHAB reserves the right to modify or cancel offers at any time.

11. Intellectual Property

All content including:

• Logo
• Brand name
• App design
• Text & images

Are the intellectual property of LAHAB and may not be used without written permission.

12. Limitation of Liability

LAHAB shall not be liable for:

• Minor taste or presentation differences
• Delays caused by factors beyond control
• Indirect or incidental damages

13. Refunds & Complaints

For information regarding refunds, replacements, or complaints, please review our Refund & Complaint Policy available on our website or within the application.

14. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the app or website means acceptance of the updated terms.

15. Contact Information

For any queries or complaints:

LAHAB Support

📧 Email: support@lahab.com.bd

📞 Phone/WhatsApp: +8801345785368